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Interview

Best practice: How contact centres manage bereavement

The death of a loved one is an incredibly emotional time. Sorting out their affairs and contacting companies is not easy. How a contact centre manages this can have a massive impact on the family and brand reputation. Watch The Contact Centre Management Association’s Leigh Hopwood talks to Louise Downing, Vulnerable Customer Specialist at Virgin …

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In conversation with Richard Martin founder of Scattering Ashes

Our series of conversations continues with Richard Martin founder of Scattering Ashes. LL: Tell us a little bit about your background and how you came to find yourself in the death/bereavement sector? RM: I worked in the environment world for 20 years, figuring out ways to get our neglected urban rivers in better shape, a …

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In conversation with Sarah Crane of The Coffin Canvas Company

The Life Ledger series of interviews with the individuals and organisations changing the face of the modern bereavement sector continues with Sarah Crane, founder of the The Coffin Canvas Company LL: Tell us a little bit about your background and how you came to find yourself in the bereavement sector? SC: I’ve been working professionally …

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Life Ledger is a free, easy to use platform that helps families simplify the death notification process.